Viewlink Enterprises Limited
FAO–TUNZA CIS privacy policy
This notice explains how Viewlink Enterprises Limited operates the FAO–TUNZA Climate Information Services (CIS) portal and its WhatsApp office test, and how you can ask about your information.
Privacy contact: limitedviewlink@gmail.com. You may also contact your county focal person.
Participation in messaging is voluntary. You may decline or withdraw without losing programme services that do not require messaging.
1. Scope and responsibility
Viewlink provides technical operation and support for the FAO–TUNZA CIS platform. Authorised FAO–TUNZA programme personnel and county partners manage programme activities according to their assigned roles. This notice describes this platform’s handling of information; it does not replace the programme’s consent instrument or notices for separately operated services.
The current WhatsApp service is an office dry run for explicitly registered, consenting testers. They initiate the conversation, and automated replies are labelled as tests.
2. Information processed
- WhatsApp office tests: the registered telephone number, selected county and language, test-consent reference, participation and STOP/START status, message times, recognised commands and feedback ratings, outgoing reply text, and delivery identifiers, statuses and error categories.
- Incoming messages: WhatsApp supplies message content and associated metadata so the service can identify a registered tester and respond. The office-test records retain recognised commands or a menu marker, rather than a copy of unrecognised incoming free text. Test feedback is linked to the registered tester.
- Programme records, where supplied: member and group identifiers, names, contact information, sex or age-group information, county and other location information, group membership, communication preferences, consent choices and source references received through authorised programme records or consent forms.
- Staff access and administration: account name, email, role, institution or county where supplied, password verification records, access approvals and an audit trail of administrative actions.
- Technical information: hosting and messaging services may process network addresses, browser or request details, dates, delivery information and operational logs to provide and protect the service. The portal keeps a sign-in token in browser session storage and a language choice in local storage. These public notice pages do not require sign-in or run advertising or analytics scripts.
3. Purpose and use
Information is used to provide requested climate, agriculture, market and programme information; apply county and language choices; record consent and withdrawals; administer authorised access; evaluate office tests and programme feedback; troubleshoot delivery; and protect the platform.
The office test does not read your phone’s address book or unrelated chats. It handles messages sent to the business number. Authorised administrators can manage test participation; programme dashboards use aggregate information and restrict access to personal records.
4. Access, service providers and hosting
Access is limited according to assigned duties. Viewlink technical administrators, authorised programme personnel and relevant county personnel may handle information needed for those duties.
WhatsApp/Meta handles message transport. Cloudflare hosts the portal service, and Supabase provides its PostgreSQL database service. KoboToolbox is used for configured consent-form intake, and Africa’s Talking supports configured SMS, USSD or voice integrations when those channels are used. Data supplied to each service depends on the feature used. KAMIS market observations and climate-source information are used as evidence for responses.
Service providers may process information outside Kenya under their service arrangements and applicable privacy notices. This notice does not mean that data is held only in Kenya. Contact Viewlink for information about the processing relevant to your records. Requests about a provider’s independent account or service data must also be directed to that provider.
5. Retention and safeguards
Records are retained for the purposes above and under the programme’s approved data-governance rules. The current office-test release has no automatic deletion schedule: stopping messages or closing a test session does not erase its records. Records require authorised review and removal or anonymisation when no longer needed, subject to applicable programme, audit or legal retention requirements.
You may ask which records remain, why they are needed and for how long. Retention by messaging and hosting providers is governed by their own arrangements. Safeguards in the portal include authenticated access, role and county restrictions, password hashing, signed webhook checks and protected office-test tables. No safeguard removes every security risk.
6. Your choices and data requests
Send STOP to stop automated office-test replies. STOP itself receives no reply. Send START to resume, provided the tester remains enabled. STOP changes your messaging choice; it does not delete previous records.
You may request access to your information, correction, withdrawal of messaging consent, or deletion by emailing limitedviewlink@gmail.com or contacting your county focal person. Identify the service and registered contact concerned, and explain the request. Viewlink may need to confirm ownership before changing personal records.
Read the data-deletion instructions. Requests are handled by a person and coordinated with the relevant programme owner where necessary. We will explain the outcome and any information that must be retained, including the reason. Deleting your WhatsApp chat does not delete records held by this platform or by WhatsApp.
7. Questions and changes
Send privacy questions or concerns to the contact above. Concerns about Viewlink’s processing may also be raised with the Office of the Data Protection Commissioner, Kenya. This page will show an updated version and date when the notice changes.
Viewlink Enterprises Limited
Sera ya faragha ya FAO–TUNZA CIS
Taarifa hii inaeleza jinsi Viewlink Enterprises Limited inavyoendesha tovuti ya Huduma za Taarifa za Hali ya Hewa ya FAO–TUNZA na jaribio lake la WhatsApp la ofisini, pamoja na njia ya kuuliza kuhusu taarifa zako.
Mawasiliano kuhusu faragha: limitedviewlink@gmail.com. Unaweza pia kuwasiliana na afisa wa uratibu wa kaunti yako.
Kushiriki katika ujumbe ni hiari. Unaweza kukataa au kuondoa idhini bila kupoteza huduma za programu ambazo hazihitaji ujumbe.
1. Wigo na wajibu
Viewlink inaendesha na kusaidia upande wa kiufundi wa jukwaa la FAO–TUNZA CIS. Watumishi walioidhinishwa wa programu na washirika wa kaunti husimamia shughuli kulingana na majukumu yao. Sera hii inaeleza jinsi jukwaa hili linavyoshughulikia taarifa; haichukui nafasi ya fomu ya idhini ya programu au sera za huduma nyingine.
Huduma ya sasa ya WhatsApp ni jaribio la ofisini kwa washiriki waliosajiliwa ambao wamekubali kushiriki. Mshiriki huanza mazungumzo, na majibu ya moja kwa moja yana alama ya jaribio.
2. Taarifa zinazochakatwa
- Jaribio la WhatsApp: nambari ya simu iliyosajiliwa, kaunti na lugha iliyochaguliwa, kumbukumbu ya idhini ya jaribio, hali ya kushiriki na STOP/START, nyakati za ujumbe, amri zinazotambuliwa, alama za maoni, maandishi ya majibu yanayotumwa, vitambulishi na hali za uwasilishaji pamoja na aina za hitilafu.
- Ujumbe unaopokelewa: WhatsApp hutuma maudhui na taarifa zinazohusiana na ujumbe ili mfumo utambue mshiriki na ujibu. Kumbukumbu za jaribio huhifadhi amri inayotambuliwa au alama ya menyu badala ya nakala ya maandishi huru yasiyotambuliwa. Maoni ya jaribio yanaunganishwa na mshiriki aliyesajiliwa.
- Kumbukumbu za programu, zinapowasilishwa: vitambulishi vya wanachama na vikundi, majina, mawasiliano, taarifa za jinsia au kundi la umri, kaunti na taarifa nyingine za eneo, uanachama wa kikundi, mapendeleo ya mawasiliano, uchaguzi wa idhini na marejeo ya chanzo kutoka rekodi zilizoidhinishwa au fomu za idhini.
- Akaunti na usimamizi: jina la akaunti, barua pepe, jukumu, taasisi au kaunti inapowasilishwa, kumbukumbu za kuthibitisha nenosiri, idhini za ufikiaji na kumbukumbu za hatua za usimamizi.
- Taarifa za kiufundi: watoa huduma wanaweza kuchakata anwani za mtandao, taarifa za kivinjari au ombi, tarehe, uwasilishaji na kumbukumbu za uendeshaji. Tovuti huhifadhi kitambulisho cha kipindi cha kuingia kwenye kivinjari na chaguo la lugha. Kurasa hizi za sera hazihitaji kuingia wala kuendesha programu za matangazo au uchanganuzi wa matumizi.
3. Madhumuni na matumizi
Taarifa hutumiwa kutoa taarifa zilizoombwa kuhusu hali ya hewa, kilimo, masoko na programu; kutumia kaunti na lugha iliyochaguliwa; kuweka kumbukumbu za idhini na kujiondoa; kusimamia ufikiaji ulioidhinishwa; kutathmini majaribio na maoni; kutatua matatizo ya uwasilishaji; na kulinda jukwaa.
Jaribio halisomi orodha ya mawasiliano kwenye simu yako au mazungumzo yasiyohusika. Linashughulikia ujumbe unaotumwa kwa nambari ya biashara. Wasimamizi walioidhinishwa wanaweza kusimamia ushiriki. Dashibodi za programu hutumia takwimu za jumla na kudhibiti ufikiaji wa rekodi binafsi.
4. Ufikiaji, watoa huduma na uhifadhi
Ufikiaji hutegemea majukumu yaliyotolewa. Wasimamizi wa kiufundi wa Viewlink na watumishi walioidhinishwa wa programu au kaunti wanaweza kushughulikia taarifa zinazohitajika kwa majukumu hayo.
WhatsApp/Meta husafirisha ujumbe. Cloudflare huendesha huduma ya tovuti, na Supabase hutoa huduma ya hifadhidata ya PostgreSQL. KoboToolbox hutumika kupokea fomu za idhini zilizounganishwa. Africa’s Talking husaidia huduma zilizounganishwa za SMS, USSD au sauti zinapotumika. Taarifa zinazotolewa kwa kila huduma hutegemea kipengele kinachotumika. Taarifa za masoko za KAMIS na vyanzo vya hali ya hewa hutumiwa kuandaa majibu.
Watoa huduma wanaweza kuchakata taarifa nje ya Kenya kulingana na mipango na sera zao. Sera hii haisemi kwamba taarifa zote huhifadhiwa Kenya pekee. Uliza Viewlink kuhusu uchakataji unaohusu rekodi zako. Maombi kuhusu akaunti au taarifa zinazoshikiliwa kwa kujitegemea na mtoa huduma yawasilishwe pia kwa mtoa huduma huyo.
5. Muda wa kuhifadhi na ulinzi
Rekodi huhifadhiwa kwa madhumuni yaliyoelezwa na chini ya kanuni zilizoidhinishwa za utawala wa taarifa za programu. Toleo la sasa la jaribio halina ratiba ya kufuta rekodi moja kwa moja. Kusitisha ujumbe au kufunga kikao cha jaribio hakufuti rekodi. Rekodi zinahitaji mapitio yaliyoidhinishwa na kufutwa au kuondolewa utambulisho zisipohitajika tena, kwa kuzingatia mahitaji yanayotumika ya programu, ukaguzi au sheria.
Unaweza kuuliza ni rekodi zipi zimebaki, kwa nini zinahitajika na kwa muda gani. Uhifadhi wa watoa huduma hutegemea mipango yao. Ulinzi wa jukwaa unajumuisha uthibitishaji wa ufikiaji, mipaka ya jukumu na kaunti, uhifadhi wa hashi za nywila, ukaguzi wa sahihi za ujumbe wa mfumo na ulinzi wa rekodi za jaribio. Hakuna hatua inayoweza kuondoa kila hatari ya usalama.
6. Chaguo na maombi yako
Tuma STOP kusitisha majibu ya jaribio. STOP yenyewe haipati jibu. Tuma START kuanza tena ikiwa mshiriki bado amewezeshwa. STOP hubadili chaguo la kupokea majibu; haifuti rekodi za awali.
Unaweza kuomba kuona taarifa zako, kuzisahihisha, kuondoa idhini ya ujumbe au kuzifuta kwa kutuma barua pepe kwa limitedviewlink@gmail.com au kuwasiliana na afisa wa uratibu wa kaunti. Taja huduma, mawasiliano yaliyosajiliwa na ombi lako. Viewlink inaweza kuhitaji kuthibitisha umiliki kabla ya kubadili rekodi binafsi.
Soma maelekezo ya kuomba kufutwa kwa taarifa. Maombi hushughulikiwa na mhudumu, kwa kushirikiana na mwenye wajibu wa rekodi za programu inapohitajika. Tutafafanua matokeo na taarifa zozote zinazohitaji kubaki pamoja na sababu. Kufuta mazungumzo kwenye simu hakufuti rekodi za jukwaa au za WhatsApp.
7. Maswali na mabadiliko
Tuma maswali au malalamiko kwa mawasiliano yaliyo juu. Unaweza pia kuwasilisha malalamiko kuhusu uchakataji wa Viewlink kwa Ofisi ya Kamishna wa Ulinzi wa Data, Kenya. Toleo na tarehe ya ukurasa huu zitasasishwa sera ikibadilika.